RESCHEDULE REFUND/CANCELLATION OF SERVICES
POLICY
RESCHEDULE REFUND/CANCELLATION OF SERVICES.: Rescheduling your move date must be submitted in writing, via written notification to justmtx@gmail.com by the customer more than (10) business days prior to the service date, in order to avoid a rescheduling fee of $200.00.
The carrier has the right to cancel services ordered by the customer at its sole discretion subject to the complete refund of prepaid deposits. EXCEPT: When cancellation is due to a change of order at origin for which the customer refuses to accept the adjusted rates. Customers may cancel services more than (10) business days prior to the originally scheduled move date via written notification to justmtx@gmail.com Customer must verify that the cancellation notice has been received for a complete refund of prepaid deposits. If services are canceled 10 business days or less from the originally scheduled move date they may receive a partial refund of their deposit. If services are canceled 7 business days or less from the originally scheduled move date the customer shall forfeit prepaid deposits. Forfeited deposits will be used to pay for expenses incurred due to late notice of cancellation. If cancellation of service by carrier and or customer occurs at the time of pick up, the customer will be held liable for the payment of all services rendered per the carrier's applicable tariff and at full tariff rates. TO FINALIZE THE REQUEST YOU NEED TO CONTACT OUR CANCELLATION MANAGER: (323) 800-2098 or email: justmtx@gmail.com
I agree to pay the total charges for moving services to be provided by Just Movers (the "Company"). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes, my deposit/fee is not refundable, unless I notify the Company in writing by sending an email to charles@24ls.us and call: (323) 800-2098 of my intent to cancel the estimate, change my pick up date, or place the move on hold, more than (10) business days (Saturday, Sundays and Holidays not included) prior to the pack or load day (whichever comes first) listed above. I understand that if I cancel my move 7 business days or less prior to the scheduled pack or load date and the truck has not arrived at the pick-up location then I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12-month period from the date of cancellation. If I cancel my move seven (7) business days or less prior to the scheduled pick-up or load date and the truck has arrived to attempt services, then I am not entitled to a refund or a credit of my deposit/fee. All credit card refunds will be processed on my next billing statement.
Effective Date: 3/16/24